How our pricing works.
Every service on this site has a fixed price. Not an estimate, not an hourly rate — a number you can see before you book. The $89 call-out fee is added to whichever service you approve. It covers the technician’s time to come out, diagnose the issue, and give you a written quote. If you approve the work, the final invoice is the service price plus the call-out fee. If you do not approve, you pay only the call-out fee and we leave. This page explains the rules behind those numbers, and where to find each price.
Flat Rate, Not Hourly
We charge by the job, not by the hour. The price you see on the service page is the price you pay, whether the job takes twenty minutes or two hours. There is no incentive for us to work slowly, and no reason for you to watch the clock. If a job turns out to be more complex than expected, we stop and quote the additional work before continuing — we do not just keep going and surprise you on the invoice.
The $89 Call-Out Fee
Every scheduled visit includes an $89 call-out fee. It covers:
- The technician’s travel time to your location
- A visual inspection of the problem
- A written quote for the work needed
- Time to answer your questions before you decide
If you approve the work, the final invoice is:
Service price + $89 call-out fee
If you do not approve the work, you pay only the $89 and we leave. There is no obligation to proceed.
Emergency Rates
Emergency calls work differently. The call-out fee is $139, and any repair that follows is billed at 1.5 times the standard rate. Both numbers are confirmed before we start work. If the call is not actually an emergency and can wait until regular hours, we will tell you that when you call — the standard rate applies.
Emergency rates apply to:
- Weekdays after 4 PM
- Weekends
- Statutory holidays
When a Quote Is Required
Some jobs do not have a flat rate, because no two are the same. For these, we assess the work in person and give you a written quote before starting. Quote-only services include:
- Advanced drain cleaning
- Water heater replacement and tankless installation
- Boiler replacement and circulation pump replacement
- Sump pump installation and replacement
- Ice maker box installation
- Laundry box installation
- Construction and renovation plumbing
The quote is valid for 30 days.
Parts and Materials
Where a service page says parts included, the price covers both the labor and the standard parts needed. Where it says parts not included, the price covers labor only, and the parts are billed separately at cost plus a standard markup. We tell you the parts cost before starting the job.
The same applies to piping. Where a service page says piping not included, the price covers the fixture or component itself and the labor to install it, but not any new piping that needs to be run. Piping is quoted separately based on distance and route.
Travel Outside Core Areas
We serve West Vancouver, North Vancouver, Vancouver, Burnaby, Richmond, New Westminster, Lions Bay, and Squamish as our core areas. Outside these areas, we still come — a travel-time rate is calculated and added to the invoice. The rate is confirmed before we schedule the visit.
Guarantees
30-Day Workmanship Guarantee
If any repair or installation we performed fails within 30 days due to our workmanship, we return and fix it. Labor is on us.
OEM Parts Warranties
Equipment and parts we supply carry their manufacturer’s warranty — from 1 to 10+ years depending on the brand. We help you register and process claims if a part fails.
Extended Scope Guarantees
For major rebuilds and full retrofits, extended workmanship coverage up to 1 year can be defined in the written project contract.
Where to Find Each Price
Every service price is listed on its own service page. Start here:
- Bathroom/services/bathroom/
- Kitchen → /services/kitchen/
- Laundry Room → /services/laundry-room/
- Mechanical Room → /services/mechanical-room/
- Drain Cleaning → /services/drain-cleaning/
- Emergency Service → /services/emergency-service/
CTA
Not sure which service applies, or what it usually costs to fix? Call or text (778) 683-3344 and describe the issue. We will tell you before you book.